Thank you for your email.
You are correct, I am extremely busy but that had nothing to do with confirming the measurements and changes prior to the final proposal being accepted. I had the wrong width at first stating 4′ versus 5′. My plans called for one 10′ door and one 8′. I decided to make them both 8′. There were not any changes after the deposit was placed on the doors so please do not allude to the fact this was a problem. The whole point in the proposal phase is to get the order correct.
Stephanie You are correct, any dimensions discussed before order date are irrelevant. So that makes the next 2 emails very relevant. order date Date: Dec 7, 2014 Time: 14:31:47 PST Status: Completed $2,000.00
Not a problem, 323 325 2565. We also wish you had a great time this Xmas.
We have 2 sets of double doors, 5′ x 8′ ( 60″ x 96″) cut and ready to assemble and finish in a grayish barn wood style,
All I wanted to know was if the 4″ deep by 1″ thick Cedar frame (door jams) is contemplated in the opening? if the opening you have is 62″ x 97″ ?
or if I should make each of the 2 double doors with the installed frame at 60″ x 96″ finished.
I though I read 4″ frame but not sure please confirm
We are in the construction phase so the opening can be modified if necessary when doors arrive.
The doors themselves should be 60×96. Frame will add additional inches.
Hope this answers all your questions.
Shipping address is 74 Oakland Hills Dr. Boerne 78006
Can’t wait to see them! Please send photos when they are completed.
Thanks so much! “
When there was such a delay from February, when you were notified immediately the correct door frame pieces were not there, to March on your sending the additional pieces, my builder had found someone who was going to charge 1700.00 per door for purchase of new materials, construction of a door frame adding the weather stripping and threshold and installing.
Then after several weeks of scrambling around to find someone else to give me an estimate, I found another installer but after he saw the doors and the house he was going to charge me 1400.00 but then he called me and stated I would not be happy with the condition or quality of the doors nor the finished product once he installed them. He said it would take 2 men each spending a full day plus the cost of materials and trip charges to pick them up and install. So we made the efforts to try and make this right on our own but this is way to costly for us and unnecessary. At least the correct frame sizes should have been sent immediately whether or not I ordered the thresholds or weatherstripping specifically.
Thresholds and weatherstripping that you did not order.
Yes, you did offer to send the correct pieces with the thresholds which was appreciated, however, you never did send them nor did you contact my builder to state you did needed more information from what he sent identifying the pierces included in the shipment. You just did not respond at all and an entire month went by. Why?
I will prove that I did. I think Carl did not want to solve the problem maybe he was too busy to do the inventory or saw an opportunity to profit, I did contacted him immediately as you requested, same day. His 1st response he said the jambs were 3 1/2 “, then 4”, then claim there were no astragals, later he though the moldings were the weatherstrips, in 4/23 you said he had the astragals and asked if they were to be glued.
I asked him for pictures because he also claimed the doors had no mortises for the hinges for pre-hang doors, he never replied back with pictures.
Have you inspected if the doors to verify if doors have or don’t have mortises as Carl has claimed all along? If you actually go and see for yourself, you will understand that your contractor has been playing you with false claims so that you had to pay him or his “door installer” more then fair. I am being blamed in a less then honest manner.
Please call Carl Powell. I am the builder for Stephanie Gibson. We need proper door frames on doors that you shipped. Thanks Carl
Hello Carl, Stephanie requested thresholds after the order shipped, I called them in immediately, I will get back to you with shipping info.
The original door jams that you sent were only 3 1/2 inches wide. One was to be 4 5/8. And the other 6 5/8 wide.
Begin forwarded message:
Date: March 10, 2015 at 12:09:27 PM CDT
Subject: Re: Gibson front doors
Hello Carl, I am puzzled, those dimensions make no sense even when you are cutting. I am having the carpenter in turn double check his notes, I am also searching for pictures, is it possible these jams being mixed with other projects? If possible Carl take some pictures if you are right that evidence will allow us to deduct from his salary or dismiss this old timer.
What size jams do you need.
The jams you sent were 4 in. Does not fit any wall 2×4 or 2×6. We need one at 4 5/8 and one at 6 5/8 wide. They also had no brick mold for the exterior.
Need to get something resolved on door jams ASAP. They are holding up finishing exterior
Also nothing is mortised for hinges. The doors are slab doors and they do not have a molding between the doors.
Hello Carl, it would be a lot faster for your to make the jams yourself, mortise as you would like, there 2 astragals the height of the doors, that is the molding used on the door mostly used.
I will email Ms. Gibson and let her know.
Hello Carl, please use the 4″ jams you have to make the 7″ wall jams, this is a rustic style and finish and it will look normal, you will have to buy the wood to make the 4 5/8 jams. If you are going to make the thresholds use a harder wood as in maple.
to Stephanie, me
Mrs Gibson would like the jams that were original order for this job. 4 5/8 and 6 5/8. Also where are the astragals for the doors. These doors were not sent ready to install. Hinges not mortised earthier.”
Yes, you are correct that I assumed theses doors would have both weatherstripping and a threshold as I ordered them pre-hung in frames ready for install. Not ready for install with additional parts or correct parts needed. I have remodeled and built several houses and have never encountered this problem with a door order. The only time I had to have a frame built was when I purchased 100 year old doors but never new ones. Beside the point of thresholds and weatherstripping being included or not, the correct frames sizes should have been sent immediately as stated could be done within two weeks. Honestly, I don’t think there was a miscommunication as my email with all the dimensions when asked was detailed about the door jam sizes needed. In my opinion, the correct frame pieces should have been sent as soon as you were notified.
On March 17 you told Carl not to use the 4″ frames and hang the doors.
The material needed to make the frames be installed are:
3 pieces 5/8″ x 1″ ( 2 at 96″ and 1 at 60″) and
3 pieces 2 5/8″ x 1″ ( 2 at 96″ and 1 at 60″) these small strips of wood could have been purchased already cut at Home Depot for under 50 dls.
When my builder reached out a month later asking when the correct frame sizes would be received as you had stated it would take two weeks, you responded accordingly and told him to build the frames using pieces you had already sent. I will include this email in correspondence on the resolution center. Most of the pieces sent cannot be used. More materials would be needed and then the additional 1700.00 per door charge or other estimate of 1400.00 plus materials.
There also seems to be a huge disconnect in the fact of ignoring all the trouble these delays have caused us. Within these most recent email exchanges realizing this was never going to be made right, I decided to accept your offer of a 100% refund and order more doors so I could receive a frame and my builder could finish out the construction around the area of the 2 sets of front doors making our home fully enclosed so they can insulate and sheetrock. Again, this has been held up for months costing us much more money than the costs of these doors. Temporary doors cannot be installed without the adequate frame. Additionally, I am out shipping costs for both directions although your refusing to accept the return shipment has delayed this expense.
1st let me clarify that have not shipped the doors as you claimed to Paypal.
I man called last week and introduced himself as a friend of Carl your contractor. He said he had the doors and wanted to know what to do about shipping them. I told him I had told you not ship because you had suddenly filed a claim with Paypal and you had withdrawn all the money, and done this at the end of the month, I added.
We are very sorry you are out the money; however, I am certain, you will find another buyer for these doors and can replenish the cost. This has been a disaster which could have definitely been avoided.
It has been a disaster for both of us Stephanie, and I am sorry for that, finding a customer who need these doors in this size and this wood species is nearly impossible, this size and species doors made for you, make the 1st order in 20 years for me. I would try dismantle the doors in order to save the wood, it has value if we can salvage the pieces, we used a the best glue in the business and damage is likely to occur. Additional labor, transportation, custom fees will incur. Restocking fee apply to stock items, does not apply on custom orders made to customer’s dimensions.
As a resolution, we would be willing to pay a 20% restocking fee and split the return shipment charges. This would be 800.00 for the doors and 175.00 for the shipping.
I can refund 2000. I paid for the freight forward and I will pay for the freight back plus all the expenses that these doors will bring, I will end up paying over 1500 and keeping custom size doors that I cannot use. I believe it is a good compromise for you.
We also hope this can be resolved immediately and will post this email within the correspondence on PayPal.
I will do the same, if you agree, I will notify PayPal that as soon as I see the doors you can get paid, hopefully this week.