Dear BBB, the person who filed this claim is wrong. I have no idea of their age but the lady was refunded a long time ago. Marc Tripper claims to be the husband of the person who placed and paid for the order Mrs Emilie Lupiani.
I am sure they are a lovely couple but I am not so sure the talk to each other about their finances. On May 19.15 2 weeks before the agreed delivery Mrarc Tripper threatens to file a report to BBB for the cause of , “so I am going to have to contact the BBB assuming that I will not receive the order for which I was charged.” on the same day we responded to Marc that shipment was on schedule.
Marc responds same day
”
I actually feel the timeline is acceptable even from the start – I just had no information on how long it would take and no return call when I left a message to inquire.Cool, thanks.
Thanks again,
Mark Katcher
On May 27 Marc Trumper received notification of a full refund to the buyer Emily. Yet on October 6 15 he makes the same threat and actually carries on and files BBB a false accusation. We asked Marc who is not the buyer nor the person who received the full refund to please wait and let us find out what had happened, he filed anyways. HaciendaRustica makes a second refund in fear of a false accusation to BBB. 🙁
Can you help us recover this Money?
On May 27 Marc was notified we had issued a full refund to the buyer Mrs Luppiani.
as order was taken off delivery schedule in order to show pictures to Marc as he had been pressuring us since before order was scheduled to be finish. (per agreement)
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May 27 | |||
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Hello Mark/Emilie, I totally forgot to take the pictures, the order is there in Los Angeles I ask them to unpack and have it ready for pictures, I did not make it, and I came back to the factory in Mexico.
I sent a full refund to Emily moment ago and I just asked someone to take pictures for proof, I will send to you as I get them. I am sorry for the confusion, in retrospect I should have not taken it off schedule and should have call you when we were running late.
Sincerely Oscar Almaguer”
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May 19 | |||
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To Whom It May Concern,
I placed an order with Hacienda Rustica for a table on 3/37 and was charged in full on 3/30. After no notifications – e-mail, written, or phone in over a month, I left a message at the number listed on your website as to the whereabouts of my order around the end of April. There has since been no contact still, so I am going to have to contact the BBB assuming that I will not receive the order for which I was charged.
Mark Katcher
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May 19 | |||
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Hello Mark, I will check on your order usually it is 3-8 weeks from deposit or last modification date, it is about that time, I assume it was on 3.37.15. I will get back to you today.
Thank You
Oscar Almaguer
HaciendaRustica.com
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May 19 | |||
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Sorry, 3/27. Thanks for the quick response.
From: Hacienda Rustica [mailto:haciendarustica.com@gmail.com]
Sent: Tuesday, May 19, 2015 12:45 PM
To: Mark Katcher
Subject: Re: table order
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May 19 | |||
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I found an order under Emily Lupiani, I will get to you shortly.
Oscar
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May 19 | |||
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Yes, that is the order. Emilie is my wife.
From: Hacienda Rustica [mailto:haciendarustica.com@gmail.com]
Sent: Tuesday, May 19, 2015 12:58 PM
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May 19 | |||
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Hello Mark, it shows thta the small end table was made and shipped to L.A. 5 days ago. I could be in the process of shipping I am not sure yet. I am at factory now in Mexico I get back tomorrow and I will give you an update within 2 days, I apologize and promise to fix the situation.
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May 19 | |||
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Cool, thanks.
I actually feel the timeline is acceptable even from the start – I just had no information on how long it would take and no return call when I left a message to inquire.
Thanks again,
Mark Katcher
From: Hacienda Rustica [mailto:haciendarustica.com@gmail.com]
Sent: Tuesday, May 19, 2015 1:17 PM
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May 27 | |||
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Hello Oscar,
Do you have any updates on the delivery timeline of my table?
Thanks,
Mark Katcher
From: Hacienda Rustica [mailto:haciendarustica.com@gmail.com]
Sent: Tuesday, May 19, 2015 1:17 PM
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May 27 | |||
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Hello Mark/Emilie, I totally forgot to take the pictures, the order is there in Los Angeles I ask them to unpack and have it ready for pictures, I did not make it, and I came back to the factory in Mexico.
I sent a full refund to Emily moment ago and I just asked someone to take pictures for proof, I will send to you as I get them. I am sorry for the confusion, in retrospect I should have not taken it off schedule and should have call you when we were running late.
Sincerely Oscar Almaguer
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Oct 6 | |||
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Hello Oscar,
My wife and I forgot about this order – as of 10/6/2015 we received neither product or a refund. We will have to file a Better Business Bureau claim. Order was place on 3/27/2015.
Mark Katcher
From: Hacienda Rustica [mailto:haciendarustica.com@gmail.com]
Sent: Wednesday, May 27, 2015 4:12 PM
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Oct 6 | |||
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Please wait for my Email tonight, I will find out what happened
I traveling.
Oscar
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Oct 19 | |||
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Mark/Emily, I sent you a refund via PayPal as you paid, I am sorry we failed you. I just want to know if you received the refund, please acknowledge.