Hacienda Rustica haciendarustica.com@gmail.com

Thu, Feb 7, 8:29 AM

to districtattorney
I have tried for years to remove this false complaint that hurts my small business so much for so long.  Yelp nor BBB won’t do anything about it.

Message from Yelp HQ [ 7976046 ]

Inbox
x

Yelp HQ feedback@yelp.com

Thu, Feb 7, 7:56 AM

to sales
FEB 07, 2019  |  07:55AM PST

Hi,

Thanks for writing in. You’ve asked us to take another look at Victor L.’s review of Hacienda Rustica. I’m writing you back to let you know that we have taken another look at this review and to clarify our policies as they pertain to cases like this.

Our Terms of Service prohibit anyone with a conflict of interest with a business from posting reviews about that business. While investigating potential conflicts of interest, we rely on information in our systems and information in the content that the reviewer has posted. Based on the information available to us, we are unable to confirm that a conflict of interest exists in this case, and we will not be able to assist further. Please note that our moderators aren’t in a position to take sides when factual accounts differ, and we’ll allow the reviewer to stand behind their review. 

We also wanted to let you know that we have removed your public comment to Victor’s review, as it contained private information (full names). 

You may want to consider reaching out to the reviewer or submitting a new public comment on their review, which you can do with your free business account. While it is ultimately up to the reviewer to decide if they wish to engage further, responding to your reviews can show both the reviewer and visitors to your Yelp page that you care about your business. You can learn more about directly messaging your reviewers or publicly commenting on your reviews at https://www.yelp-support.com/Responding_to_Reviews.

For additional guidance on using your business account, visit https://www.yelp-support.com/Free_Tools_for_Your_Business. 

Regards,
Miska
Yelp Support
San Francisco, California

Yelp Official Blog | https://www.yelpblog.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com

For your reference this is Case #: 7976046

Message from Yelp HQ [ 7983919 ]

Inbox
x

Yelp HQ feedback@yelp.com

Fri, Feb 8, 10:50 AM

to california
FEB 08, 2019  |  10:49AM PST
Hi, 

We are writing you to let you know that we have removed Hacienda Rustica from Yelp Search because it does not appear to meet our business page guidelines. 

Yelp is primarily intended for the review of local consumer oriented businesses. Generally, if a business has a primarily online-oriented service, it will not appear in our directory and will not be eligible for a Business Account. Visit our Support Center for more info: http://www.yelp-support.com/article/What-are-the-guidelines-for-adding-a-business-to-Yelp (http://www.yelp-support.com/article/What-are-the-guidelines-for-adding-a-business-to-Yelp) 

Let us know if you have any questions. 

Regards,
Dave
Yelp User Support

Yelp Official Blog | http://www.yelpblog.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com

Victor Lopez and Monica Nguyen, ordered goods and time shipping to cancel payment at last minute and receive merchandise. 

  They got their money back but claimed I stole their money.  See actual PayPal receipt below.

 In order to force me to pay Yelp to make cortrection and avoid customer to read a false accusation.

Why does Yelp refuse to remove this undeniable  slander and defamation crime.

 

 5 years of more traffic for Yelp. Their busines is to sell Advertising and their agents will do anything to get their share.

 Yelp, because it is their business to create traffic and force honest business to pay a monthly fee in order to remove damaging and dishonest comments.  Who wins?  Wall Street should know about these illigal tactics.

Are these people Victor Lopez and Monica Nguyen real or a Yelp’s tool to crank start its Yelp business.

I say a Federal and State investigation is in order.  I am learning here are 10,000’s of false claims by Yelp.

 To Yelp’s owner what goes around comes around. Mr Stoppleman.

3 things can not be hidden. The sun, the moon and the truth.

 

Shopping Cart Payment Received (Unique Transaction ID #8M838883UK5601116)

monique nguyen
1521 brunswig lane
EMERYVILLE, CA 94608
United States

1 Custom door for Victor Lopez 50% deposoty/balance delivered
Item # see details @ http://mexicanfurniturehacienda.com/wp2/project/custom-exterior-door-solid-wood-for-victor-lopez/
$432.90 USD
50% deposit. Please allow 3-6  weeks from deposit date for door to be in Los Angeles then allow 5 days for delivery.(included). No sales Tax 



On the 7th week from order date just when we are to ship a custom shape door

Victor Lopez has his girlfriend cancel the order in hopes of getting a free door.

Original reversal notification on 8.6.15

bellow, a copy resent by Paypal ratifying this reversal dated 1.18.16

Case update: Case ID PP-004-008-861-798

Inbox
x

service@paypal.com <service@paypal.com>

8/6/15

to oscar
Dear Hacienda Rustica.Com, We’ve been working with your buyer’s financial institution to resolve the dispute for the transaction detailed below. – Buyer’s name: monique nguyen – Buyer’s email: quynhmnguyen@yahoo.com – Buyer’s transaction ID: 1UY37906SJ6201400 – Your transaction ID: 8M838883UK5601116 – Transaction date: May 12, 2015 – Transaction amount: $432.9 USD – Disputed amount: $432.9 USD After our efforts to resolve this dispute on your behalf, your buyer’s financial institution decided in the buyer’s favor. While we cannot dispute this transaction any further, we encourage you to contact your buyer directly to reach a resolution. Thank you for your patience during this process. We appreciate your business. You can find additional information and tips about buying and selling safely on our “Business Resource Center”. After you log in to your PayPal account, click “Tools”, and then click “Business Resource Center” under “Grow your business.” Sincerely, PayPal Copyright © 1999-2015 PayPal. All rights reserved. PayPal PPC000139:90275b60b628e
Dear Hacienda Rustica.Com,

We’ve been working with your buyer’s financial institution to resolve the dispute for the transaction detailed below.

  • Buyer’s name: monique nguyen
  • Buyer’s email: quynhmnguyen@yahoo.com
  • Buyer’s transaction ID: 1UY37906SJ6201400
  • Your transaction ID: 8M838883UK5601116
  • Transaction date: May 12, 2015
  • Transaction amount: $432.9 USD
  • Disputed amount: $432.9 USD

After our efforts to resolve this dispute on your behalf, your buyer’s financial institution decided in the buyer’s favor.

While we cannot dispute this transaction any further, we encourage you to contact your buyer directly to reach a resolution.

Thank you for your patience during this process. We appreciate your business.

You can find additional information and tips about buying and selling safely on our Business Resource Center. After you log in to your PayPal account, click Tools, and then clickBusiness Resource Center under “Grow your business.”

Sincerely,

PayPal

Copyright © 1999-2015 PayPal. All rights reserved.

PayPal PPC000139:90275b60b628e

Chronology of a crime

irrefutable evidence

                                          Invoice # 5.12.15.2CA

 

Hi   Victor.  34×76= 18sq. ft.x 21 in pine wood, 378.00 + 37.80 = $415.80 for the arched style door lite only FOB Los Angeles. ( you can hang door yourself.)

Add 250 for pre-hung frame (hinges and interior/exterior moldings.) and 200 delivery to S.F area. total delivered. $865.80  50 % deposit/balance $432.90

victor lopez <vic2001vic2001@yahoo.com>

May 22

to me
Hello Oscar, I hope things are coming along well with the door. I paid the deposit through my girl friends pay pal account, the delivery address will be at my house at 2647 Mira Vista Dr. Richmond CA 94805. I will pay the final payment, also through my girl friends pay pal account when the time comes. Thanks, sorry for any confusion.
-Victor

From: Hacienda Rustica <haciendarustica.com@gmail.com>
To: victor lopez <vic2001vic2001@yahoo.com>
Sent: Tuesday, May 12, 2015 9:21 AM
Subject: Re: Fw: Mexican door

Hacienda Rustica <haciendarustica.com@gmail.com>

May 22

to victor

I will post payment soon, door has been scheduled. No worries Victor the amount made sense and I knew it was for your order.

Hacienda Rustica <haciendarustica.com@gmail.com>

Jun 6

to victor

victor lopez

Jun 8

to me
Red Oak 215 would be perfect…. is the door almost finished? Besides having a beautiful door, I would like to have the security of stopping continued trespassers from going into my backyard.
-Thank you, Victor

Victor Lopez and Monica Gnuyen are less then honest individuals.

Tried to obtain a goods by pulling the money out in the last minute.

 

victor lopez <vic2001vic2001@yahoo.com>

5/22/15

to me
 Hello Oscar, I hope things are coming along well with the door. I paid the deposit through my girl friends pay pal account, the delivery address will be at my house at 2647 Mira Vista Dr. Richmond CA 94805. I will pay the final payment, also through my girl friends pay pal account when the time comes. Thanks, sorry for any confusion.
-Victor

monique nguyen PP-004-008-861-798 Unauthorized payment
Chargeback
$432.90 USD 6/26/2015 Being Reviewed By PayPal 6/28/2015

Door not due to arrive 7.1.15  per contract. see details of contract below.

On June 26th Person who made deposit canceled from Paypal declaring (Monique Nguyen)
never authorized deposit payment made on 5.12.15 on this contract, 1 full week before
promised delivery date of July 1st.

On February 6th, 2015, Victor Lopez inquires about door prices and production. Learns it
takes 3-8 weeeks from order date*, * = deposit date or last modification date.

On May 12th we get payment from Monique Nguyen.

On May 13th we get the paper pattern for his custom shaped door.

Customer know our production time, we take 3 to 8 weeks on any custom job, from deposit
date or date of last modification. This has been our production policy, for 16 years  see “abous us” page.

We made an exception for this customer on price (he would not pay Ca. Taxes ) and production time ( 31 emails
exchanged) we promised 6 weeks plus an extra week for shipping, 7 weeks total.

After 14 emails, Victor Lopez asks for a discount.

victor lopez <vic2001vic2001@yahoo.com>

5/7/15

to me
Hello Oscar, with all due respect; I wanted to ask if you can do anything to lower the $941.99 price a little, for the outdoor gate.
-Victor

From: Hacienda Rustica <haciendarustica.com@gmail.com>
To: victor lopez <vic2001vic2001@yahoo.com>
Sent: Tuesday, April 28, 2015 11:21 AM
Subject: Re: Mexican door

Hacienda Rustica <haciendarustica.com@gmail.com>

5/7/15

to victor
 Hey Victor, if I pay for the taxes is this OK?  $865.80 and get you the door without lowering quality, would this help my friend?
I promise you will enjoy the aesthetics and raise property value.

Let me know.

Oscar Almaguer
HaciendaRustica.com

This job is due on July 1st, per contract but on June 26 the person who paid for the deposit for this custom order claims” I did not authorize this purchase” and immediately PayPal removed that money from our account. Mr Lopez must know this from his girlfriend Monica Gnuyen.

On June 8th. Victor Lopez finally decides on the color making last minute modification. Technically this would add 8 more weeks and furniture due date is due on 8.8.15 However we brought the door back to finishing area to finish and have it ready for shipping on 7.1.15 as he requested the door to be shipped sooner then our 8 week standard lead time.

” victor lopez
Jun 8

to me
Red Oak 215 would be perfect…. is the door almost finished? Besides having a beautiful
door, I would like to have the security of stopping continued trespassers from going into
my backyard.
-Thank you, Victor “

 

I requested confirmation from PayPal about this transaction, the money got back to Ms Nguyen

the person who made the deposit then 7 weeks later, alledge her payment was "unauthorised"

RE: Resolution of PP-004-008-861-798 (KMM187894700V51101L0KM) :ppNA

Inbox x

service@paypal.com

1.18.2016 1:05 PM (34 minutes ago)
to oscar
Dear oscar almaguer,

Thank you again for taking the time to contact PayPal. Based on our conversation, I wanted to send you some additional information that you may find helpful. Here is the final response from case # PP-004-008-861-798.

 

Dear Hacienda Rustica.Com,

We’ve been working with your buyer’s financial institution to resolve the dispute for the transaction detailed below.

  • Buyer’s name: monique nguyen
  • Buyer’s email: quynhmnguyen@yahoo.com
  • Buyer’s transaction ID: 1UY37906SJ6201400
  • Your transaction ID: 8M838883UK5601116
  • Transaction date: May 12, 2015
  • Transaction amount: $432.9 USD
  • Disputed amount: $432.9 USD

After our efforts to resolve this dispute on your behalf, your buyer’s financial institution decided in the buyer’s favor.

While we cannot dispute this transaction any further, we encourage you to contact your buyer directly to reach a resolution.

Thank you for your patience during this process. We appreciate your business.

You can find additional information and tips about buying and selling safely on our Business Resource Center. After you log in to your PayPal account, click Tools, and then click Business Resource Center under “Grow your business.”

Sincerely,

PayPal

 

 

 

Please let me know if you need further assistance.

Sincerely,
Charles
Merchant Services
PayPal

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