Amanda Huynh
4:03 PM (20 minutes ago)

to me
We finally finalized our gate. It will be
5 feet 8 for height and 5 feet for width. Please use pine wood and stain it well for protection. How can I make a deposit?

Sent from my iPhone

Design similar to picture.  Special delivery 11.24- 26 2014.

50% deposit balance COD.

 

You will get a full refund notification no later then Monday. These are the colors We used for your door, You should request maybe Maple wood on your next order it is a white wood and the color will end up much lighter as in your original picture.  Alder is a great wood but naturally pinkish in color and with Golden Oak Stain it ends up a little darker.  Our driver should have insisted on opening the packaging and have shown your husband the complete order, frame, moldings, hinges… so he could have appreciated the door. It is beautiful.

We apologize for that our old driver is on Vacation.

Thank You and Happy Holly days to you and your family.

 

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Amanda Huynh <amanda2bryant@yahoo.com>
Attachments
Nov 26, 2014, 5:40 PM

to me

Hi Oscar, this is the gate that you sent today. I ask you to do two tones like the picture that I sent. Unfortunately, we are not happy with this gate. My husband saw it and the wood looks cheap. Even your delivery think so too. It is an expensive gate, we wanted to be exactly in the picture. We ask for a refund.

*picture attached*

 

Sent from my iPhone
Attachments area

Hacienda Rustica <haciendarustica.com@gmail.com>
Nov 27, 2014, 11:59 AM

to Amanda

No worries Amanda, we will get you a full refund.

You ordered, your brother finally gave me measurements and your husbands dis-approved this was an odd order.

Never met any of you before I thank You for the opportunity to buy something from us.

Please Thank Waiss for me on this Thanksgiving I appreciate the goodwill for referrals.

Driver said your husband couldn’t really explain himself why he did not like it, but now I understand his personal opinion about wood door quality. Sorry for any inconveniences.

Thank You and a very Happy Thanks giving for you and your family.
Oscar Almaguer
HaciendaRustica.com

 

—
Thank You
Oscar Almaguer
HaciendaRustica.Com

Amanda Huynh <amanda2bryant@yahoo.com>
Nov 27, 2014, 2:09 PM

to me

Thank you so much for all your time. Unfortunately it is not like the gate in the picture that we sent. It wasn’t two tones and the wood was under quality. With the refund it is through pay pal right? Happy Thanksgiving!!

Sent from my iPhone

Amanda Huynh <amanda2bryant@yahoo.com>
Dec 1, 2014, 3:39 PM

to me

Hi Oscar, did you get a chance to refund our money through pay pal? Thanks!!!

Sent from my iPhone

Hacienda Rustica <haciendarustica.com@gmail.com>
Dec 1, 2014, 4:57 PM

to Amanda

Hello Amanda, I did issue a full refund. You should receive a notification from Paypal very soon. The PayPal transaction refund is posted on your page. (last picture.) Thank You

http://mexicanfurniturehacienda.com/wp2/project/amanda-pine-front-gate/

Amanda Huynh <amanda2bryant@yahoo.com>
Dec 1, 2014, 6:20 PM

to me

Thank you so much for all your hard work. Truthfully, It doesn’t look like the picture of the gate that we sent. Also, the quality of the wood will not last. Once again, thank you!!!

Sent from my iPhone

Hacienda Rustica <haciendarustica.com@gmail.com>
Dec 2, 2014, 9:48 AM

to Amanda

You are welcome and I wish you well.

Oscar